Retail

Enter the world of retail with this qualification, designed for individuals ready to take on important roles in customer service, managing daily store operations, and meeting business goals. You'll build a solid understanding of products and services while developing skills in decision-making and working independently. Through the Duke Retail Hub simulation, you'll gain practical, hands-on experience to prepare for real-world retail challenges. Whether you're handling daily tasks or leading a team, this course gives you the skills to succeed in various retail settings.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

1. SIRXWHS002 Contribute to workplace health and safety
2. SIRXIND003 Organise personal work requirements
3. SIRXCOM002 Work effectively in a team
4. SIRXIND001 Work effectively in a service environment
5. SIRXMKT001 Support marketing and promotional activities
6. SIRXOSM001 Identify and review social media and online platforms for organisational use
7. SIRXCEG003 Build customer relationships and loyalty
8. SIRXCEG001 Engage the customer
9. SIRXCEG006 Provide online customer service
10. SIRXSLS001 Sell to the retail customer
11. SIRXCEG002 Assist with customer difficulties
12. BSBOPS305 Process customer complaints
13. SIRXRSK001 Identify and respond to security risks

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements.