Information Technology

This qualification provides a solid foundation for individuals looking to build a career in Information and Communications Technology (ICT). The course covers essential areas to prepare you for a wide range of IT roles, including:

• Basic Cyber Awareness – understanding how to safeguard digital information and maintain security.
• Basic Digital Media Skills – gaining practical skills to create and manage digital content.
• Generalist IT Support Services – learning how to provide effective IT support and resolve common technical issues.

In addition to these core topics, you’ll develop key competencies in:

• Help Desk Support – offering frontline assistance to users facing technical difficulties.
• Technical Troubleshooting – identifying and resolving hardware and software problems.
• System Maintenance – ensuring that IT systems function efficiently and effectively.

By the end of the course, you’ll be well-prepared to step into IT roles in diverse industry settings, ready to provide technical support, solve problems, and maintain systems. This is the ideal starting point for anyone looking to enter the dynamic world of ICT and build a successful career.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

1. BSBXCM301 - Engage in workplace communication
2. BSBXTW301 - Work in a team
3. BSBPEF301 - Organise personal work priorities
4. BSBTEC201 - Use business software applications
5. BSBCRT301 - Develop and extend critical and creative thinking skills
6. ICTICT313 - Identify IP, ethics and privacy policies in ICT environments
7. ICTICT219 - Interact and resolve queries with ICT clients
8. ICTSAS212 - Record the requirements of client support requests
9. ICTSAS305 - Provide ICT advice to clients
10. ICTSAS305 - Create ICT user documentation
11. ICTPRG302 - Apply introductory programming techniques
12. BSBXCS303 - Securely manage personally identifiable information and workplace information

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements.