Business (Customer Engagement)

Launch into a dynamic learning journey with Duke RTO's BSB30120 – Certificate III in Business (Customer Engagement). This specialised program opens pathways to excel in customer service roles across diverse industries. Relevant positions include Customer Service Officer, Sales Consultant, Call Centre Operator, Information Officer, and Client and Contact Officer.

Our immersive course offers hands-on experience, going beyond theory, to prepare you for success in the field. Engage in a simulated business environment, applying knowledge and building confidence with Duke's assessment team through conversational learning. Our dedicated trainers actively monitor your progress, ensuring personalised ongoing support and feedback.

Equip yourself with skills tailored for customer engagement, setting you on the path to success in roles that demand excellence in customer service. Join Duke RTO for an innovative and dynamic approach to business education.

Choose flexible study options with enrolments that remain valid for a duration of up to 12 months.

1. BSBSUS211 – Participate in sustainable work practices
2. BSBWHS311 – Assist with maintaining workplace safety
3. BSBTWK301 – Use inclusive work practices
4. BSBXCM301 – Engage in workplace communication
5. BSBCRT311 – Apply critical thinking skills in a team environment
6. BSBPEF201 – Support personal wellbeing in the workplace
7. SIRXPDK001 – Advise on products and services
8. SIRXCEG002 – Assist with customer difficulties
9. BSBOPS305 – Process customer complaints
10. BSBOPS304 – Deliver and monitor a service to customers
11. BSBPEF301 – Organise personal work priorities
12. BSBTEC301 – Design and produce business documents
13. BSBTEC302 – Design and produce spreadsheets

To enrol in this Nationally Recognised Training course in Australia, participants must obtain a unique student identifier (USI), as mandated by the government. Visit www.usi.gov.au for USI information. Additionally, participants need regular access to a computer, tablet, or smartphone, an email address, and a reliable internet connection. Basic to intermediate digital skills are required, along with meeting language, literacy, and numeracy (LLN) requirements. The course is delivered and assessed through blended online learning with all assessor interaction in English.